Kirikay's Privacy Policy — Your Data, Our Responsibility

This Privacy Policy ("Policy") governs the data management relationship between the entity operating the Kirikay platform and all users of its services. It applies whenever you access Kirikay's website, mobile version, or any other digital channel.

Kirikay believes that personal privacy is a fundamental right. That's why we collect only what is necessary and protect it with strict security measures. This policy is built in accordance with international GDPR standards.

If you have any difficulty reading this policy or need an explanation in Bangla, our support team is always ready to help.

Kirikay only collects information that is necessary to provide our services and ensure your security. We never ask for data we don't need.

Kirikay collects information through several methods, each fully transparent and based on user consent.

Direct Collection:

• Information provided when filling out the registration form.
• Documents submitted for KYC verification.
• Information required during payment processing.
• Information shared with us when you contact the support team.

Automatically Collected:

• Website browsing data and cookies.
• Login timestamps, IP addresses, and device information.
• Technical logs from your gaming sessions.

Kirikay uses collected data solely for the purposes listed below. It is never used for commercial or unauthorized purposes.

• Account Management: To ensure secure registration, login, and account safety.
• Service Delivery: To ensure uninterrupted gaming, betting, and payment services.
• Fraud Prevention: To prevent unauthorized access and financial fraud.
• Legal Obligations: To comply with regulatory authority requirements.
• Service Improvement: To enhance and improve the user experience.
• Sending Notifications: To keep you informed about important updates and offers (with your consent).
• Responsible Gaming: To support users at risk of problem gambling.

Kirikay never uses your data to build profiles for sale to third parties.

Kirikay does not sell your data to any third party. However, limited information may be shared under specific circumstances.

When Your Data May Be Shared:

• Payment Processors: We share the necessary information with bKash, Nagad, and Rocket to process your transactions.
• Game Provider: Only the minimum data necessary to operate games.
• Legal Authorities: Where required by a court order or legal obligation.
• Anti-Money Laundering: To the relevant authorities in compliance with international AML regulations.

Kirikay has privacy agreements in place with all third-party service providers. They may only use your data for the specific purpose for which it was shared.

Kirikay uses cookies and similar technologies to improve service quality and enhance the user experience.

Cookie Types:

• Essential Cookies: Essential for login sessions and account security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language and settings.
• Analytics Cookies: Helps us understand usage patterns and improve our services. Can be disabled.

Kirikay does not retain any data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

Once the retention period ends, your data is securely deleted or anonymized.

Kirikay follows the highest industry security standards to keep your information safe.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Firewall & DDoS Protection: Our servers are protected against cyber attacks.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Encrypted Database: All stored data is kept in an encrypted state at all times.
• Restricted Access: Only authorized personnel have access to specific data.

Kirikay believes every user has complete ownership over their personal data. You may exercise the following rights at any time:

Kirikay's services are intended strictly for users aged 18 and above. We take the protection of minors' data very seriously.

• Age is verified at the time of registration.
• We do not knowingly collect data from minors.
• Any data belonging to a minor found in our systems will be deleted immediately.

Kirikay may update this Privacy Policy from time to time. Any changes will always be published on this page.

• For significant changes, you will be notified by email or SMS.
• The "Last Updated" date at the top of the page is always kept current.
• Continued use of our services after any changes have been made will be considered acceptance of the updated policy.

Contact us for any privacy-related questions, requests, or complaints.

• Email: privacy@kirikay.app
• General Support: support@kirikay.app
• Live Chat: 24/7 Active
• Help Center: /help-center

We will process any request related to your data within 30 days. Urgent matters are typically addressed within 72 hours.